Chaleter i Portugal

"Nice and cozy log cabins, good location, quiet and clean. Shower drain clogged - reception staff immediately came and fixed. Transport to the slopes on time, fast and comfortable. Restaurant amazing food, service was a bit slow but no rush in holiday isn’t it ? Good pricing too. ( half price or even more comparing to a meal at a proper restaurant in uk - not Weatherspoons ) Cheaper than Romania comparing to what resort has to offer in Borovets than Poiana Brasov."

Heating was difficult to set in the upstairs bedroom - either too hot either cold. Would love to see some attention to the small details and some improvements with the heating.

"Good Wifi. The property was large, with three upstairs bedrooms, two bathrooms, downstairs kitchen and sitting areas as shown on Booking.Com. There was a parking space allocated for guests on the road."

When we arrived there was no heating. This was turned on virtually after we contacted the host, but then stopped working. This did not warm the property which is a big space and all tiled floors. There was also no hot water. The gateman was sent to fix the water but we had to call the host to get him back 3 times, as it was still not working. The gateman then said he was going to sleep and walked out on us leaving us with no hot water. We were told to wait 30 min and there would be hot water but we had no hot water in the evening or early morning. By 10.30 there was luke warm water. We used kettles of warm water to shower. We slept in our thermals, clothes plus gloves/scarves . The place is very poorly maintained with many fixtures broken, the property was also dirty especially the kitchen. There were only 4 mugs, one chipped and one with a hole in the side. Plates were covered in food and not washed. The cutlery was very dirty. No lights worked over the dining room table. Only one hand wash in the downstairs toilet, and one shampoo between the two bathrooms upstairs, the listing stated toiletries provided. Towels were dirty and stained, plus holes on bedding, chairs, and pillow cases. This is the worst place we have ever stayed at and IS NOT SUITABLE FOR A WINTER STAY. No fire lighter was left. The owner is virtual and sends a gateman so I am not sure the owner is aware of the state of the property. We reached out upon returning to the UK via Booking.com to put in a complaint and Booking.com confirmed the host wold not provide any compensation instead Booking.com apologised on behalf of the property.

"Muy lindo lugar, en las sierras, mucha paz, vistas hermosas, la cabaña muy acogedora, seguro vuelvo!! Los dueños muy simpáticos y atentos !!"

Aucun.

"The chalet was a real dream and perfect escape from our busy lives. Situated in magical countryside with a beautiful pond and a view of wildlife including deer. Inside the cabin we had everything we needed for a cosy evening after a day of hiking. And the host was the sweetest kindest lady 😊"

Aucun.

"Die Unterkunft war sehr gut gelegen und erreichbar. Parkmöglichkeiten waren ebenfalls in direkter Nähe. Die Ferienwohnung war gut ausgestattet und haben uns sehr willkommen und wohlgefühlt 🙂. Wir würden jederzeit wieder kommen 🥰🥰🥰"

Das einzige was es zu bemängeln gab, das keine Handtücher vorhanden waren. Es gab kein Hinweis das diese nicht mit inbegriffen ist bzw diese gegen Aufpreis erhältlich sind. Leider war es auch etwas staubig und einiges an vorhandene Geschirr sehr klebrig. Dafür gibt's es aber Hände was somit schnell behoben werden könnte. Das ist aber Kritisieren auf hohem Niveau......Wie gesagt es sind wirklich nur Kleinigkeiten. Dennoch würde diese Unterkunft jeden empfehlen.👍🙂

"This is a place where everything works -- gas, electric, water. Enough pots and pans for everyone. We enjoyed the stay. The place was clean, sheets were clean, towels and soap present, and there was working cleaning tools to keep the place clean. The host had thought of everything. The WiFi was superb. And the park outside is well-maintained and enjoyable."

A work desk was missed. Indoor parking not available, but the are is quite safe and secure.

"Close proximity to the stadium, town centre and main attractions, friendly neighbourhood"

I was not impressed with the fact that I was asked to pay additional fees charged by the host on checking my booking these fees were not added to my original booking at the time of booking the property. The host explained that these are the fees chargred by booking.com to her which I suspect is passed on.

"Very good Accommodation Safe and secured with locked gate Rooms are spacious Really Love the air condition rooms Friendly staff"

Aucun.

"The apartment is cute with decent furnishing and adequate cutlery and utensils. The host facilitated fast and efficient check in and departure."

More attention is required to improve cleanliness

"La cabane est de très bonne qualité, spacieuse avec un pont qui donne sur une petite terrasse. Un salon est également à disposition sous la cabane avec un bbq. La cabane est très bien agencée avec ce qu’il faut, notamment un grand frigo, de la vaisselle et de quoi faire la cuisine. L’endroit est très bien situé au calme entre Bouillante et Deshaies. A 50m de la maison cacao et duke plage de galet. Les plages de sable sont entre 7 et 15mn en voiture. L’endroit parfait pour se dépayser. Liliane est une personne formidable qui conseille volontiers et est à dispositions en cas de besoin. Nous avons adorés ce séjour."

Aucun.

"First of all hosts are just amazing people! Location was great, away from crowd with amazing grass fields where our dogs could run all day long. I mean it was generally great experience but one again, HOSTS ARE AMAZING! :)"

Well weather wasn't in our favor those days, but even that didn't ruin our holiday. We stayed inside , next to fireplace, watching rain/snow outside :)

"Gopass for lifts and pools included (one lift,.one pool a day)."

Aucun.

"It was near the big mall and all the supplies you need even if it’s far away from the airport."

The wifi sometimes doesn’t work. And just needed to have more kitchen ware other than that the place is amazing.

"Perfect stay. Everything was great. The room was clean, beds were comfortable and staff were amazing. Food was great too."

Aucun.

"Property well positioned to experience Chobe and day trip to Victoria Falls."

For a family of four it was a bit tight spaced, but not unmanageable. Just for awareness - it is one bedroom and the sleeper couch serves as second bed.

"Lovely atmosphere and had all the facilities we needed. It was dark when we arrived making it a bit difficult to find however we managed to contact the manager and were guided to the property. There was no restaurant or cafe within walking distance but the young man who welcomed us went out of his way to go and get dinner and bring it back for us. A peaceful and comfortable stay. I would recommend this place."

There was no signpost on the main road to give directions. Not so bad during the day but necessary at night.

"Amazing location, beautiful garden and terrace. Serene setting. Huge fridge, plenty of utensils to cook a meal. Very spacious. Friendly staff who helped me carry my heavy travelling backpack."

Only two towels, which appeared quite stained. Could do with some wine glasses. Maybe a deeper clean of walls and floors, but still felt clean, just not spotless.

"Muy lindo lugar, en las sierras, mucha paz, vistas hermosas, la cabaña muy acogedora, seguro vuelvo!! Los dueños muy simpáticos y atentos !!"

Aucun.

"Spacious and tastefully decorated apartment with a breezy balcony and ocean view. Easy to reach by car and parking on the premises. Friendly and helpful host. We enjoyed our brief stay!"

Aucun.

"Close proximity to the stadium, town centre and main attractions, friendly neighbourhood"

I was not impressed with the fact that I was asked to pay additional fees charged by the host on checking my booking these fees were not added to my original booking at the time of booking the property. The host explained that these are the fees chargred by booking.com to her which I suspect is passed on.

"L’accueille, le cadre, la tranquillité c'est ce que je recherchais, le besoin de se ressourcer de s’evader... Un vrai refuge. Même mon fils de 18 ans a aimé ce lieu."

Rien. J'ai tout aimé

"Beautifully clean, everything you could ever need. Hosts are so friendly."

Aucun.

"Son style, vraiment magnifique! Tout grand Merci à Coralie"

Peut-être une taille des arbres plus adéquate, mais on est à la montagne alors restons nature!

"Everything The rooms The setting The food The beach"

Nothing

"Amazing location and super nice host, the stay was perfect"

Aucun.

"Good Wifi. The property was large, with three upstairs bedrooms, two bathrooms, downstairs kitchen and sitting areas as shown on Booking.Com. There was a parking space allocated for guests on the road."

When we arrived there was no heating. This was turned on virtually after we contacted the host, but then stopped working. This did not warm the property which is a big space and all tiled floors. There was also no hot water. The gateman was sent to fix the water but we had to call the host to get him back 3 times, as it was still not working. The gateman then said he was going to sleep and walked out on us leaving us with no hot water. We were told to wait 30 min and there would be hot water but we had no hot water in the evening or early morning. By 10.30 there was luke warm water. We used kettles of warm water to shower. We slept in our thermals, clothes plus gloves/scarves . The place is very poorly maintained with many fixtures broken, the property was also dirty especially the kitchen. There were only 4 mugs, one chipped and one with a hole in the side. Plates were covered in food and not washed. The cutlery was very dirty. No lights worked over the dining room table. Only one hand wash in the downstairs toilet, and one shampoo between the two bathrooms upstairs, the listing stated toiletries provided. Towels were dirty and stained, plus holes on bedding, chairs, and pillow cases. This is the worst place we have ever stayed at and IS NOT SUITABLE FOR A WINTER STAY. No fire lighter was left. The owner is virtual and sends a gateman so I am not sure the owner is aware of the state of the property. We reached out upon returning to the UK via Booking.com to put in a complaint and Booking.com confirmed the host wold not provide any compensation instead Booking.com apologised on behalf of the property.

"Chalet confortable et très bien équipé, déco avec beaucoup de charme, vue incroyable pour un séjour très tranquille en lisière de forêt. Très belle location!"

Accès piéton un peu raide pour monter les bagages mais c'est le prix de la tranquillité